Support

Need help? The Berriez Casino support team is ready to help you every step of the way, 24/7. Whether you prefer a quick chat, a detailed email, or phone help where available, we aim to make support fast, clear, and friendly so you can get back to the fun.

Fast, friendly live chat — help in minutes

Live chat is the quickest way to get support. Our agents typically respond within a few minutes and can walk you through account issues, deposits, withdrawals, bonus questions, or game problems in real time. Use live chat for urgent matters like stuck deposits, session issues, or time-sensitive bonus claims.

Email support — clear answers and follow-up

For more detailed requests, or when you need to attach documents, email support@berriez.com. Typical response times are within 24 hours, and you’ll get a full reply that includes next steps or documentation requests. When emailing, include your account ID, a brief description, and any screenshots or transaction IDs to speed things up.

Phone support — when you need it (where available)

Phone support is offered in some regions for players who prefer to speak directly with a representative. When phone help is available, you can expect a prompt callback or a short wait time for live assistance. If a phone line isn’t shown in your account, live chat and email are the fastest options.

Instant answers: FAQ and Help Center

Before you reach out, check our FAQ and Help Center for quick solutions. You’ll find step-by-step guidance on signing up, verifying your account, making deposits and withdrawals, bonus rules, wagering requirements, and how the VIP program works. The FAQ is great for fast fixes, like resetting passwords or learning how free spins are credited.

What our team can handle — account, payments, and gameplay

Our support staff is trained to resolve a wide range of issues:

• Account verification and KYC questions, including typical document requirements and processing times (usually resolved within 24–72 hours once documents are received).
• Deposit and withdrawal help across all supported methods, including Apple Pay, Google Pay, Visa, MasterCard, Neteller, Skrill, PaySafeCard, ecoPayz, MuchBetter, Mifinity, Bank Transfer, and CASHlib.
• Bonus and promotion clarifications, such as wagering rules, free spin allocations, and cashback mechanics.
• Technical troubleshooting for desktop and mobile play, and guidance for live dealer sessions.
• VIP service inquiries — VIP players have access to a personal account manager and prioritized handling for withdrawals and special requests.

How to get the fastest resolution

When you contact support, include:

• Your account email or ID.
• Date and time of the issue.
• Transaction IDs or screenshots for payments.
• Exact wording of any error messages. This helps the team diagnose and resolve problems quickly.

Safe, private, and committed support

We treat your data with care and follow secure procedures when handling verification documents, payment queries, or account changes. Our goal is to resolve your issue promptly, fairly, and with clarity so you feel confident about your account and play. If you need help setting deposit limits, using time-outs, or exploring self-exclusion tools, support will guide you through the options.

For a broader look at what Berriez offers — including the welcome offer and ongoing promos — check our Berriez Casino review. Reach out anytime; we’re here to help you with clarity, fairness, and friendly support so you can keep the momentum going.